RdL Management Consultants (RdL) have prepared this privacy notice to explain how, why, and when we collect data from you. To demonstrate our firm commitment to our customer’s privacy the following discloses our information gathering and dissemination practices.
This site has security measures in place to protect the loss, misuse & alteration of the information under our control. At no time is your payment information kept and all portions of the order fulfillment process are handled internally.
Our store is hosted on the WordPress Platform which provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through WordPress’s data storage, databases and the general WordPress application.
Your data is kept on a secure server behind a firewall and to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the credit card details are processed via a secure browser encrypted using secure socket layer technology (SSL), although no method of transmission over the internet or electronic storage is 100% secure, we do follow all PCI-DSS requirements and implement additional generally accepted industry standards. We do not store your credit card details.
DATA SHARING – WE DO NOT SELL OR TRADE LISTS WITH ANYONE
Our site’s contact & subscription forms require customers to give us contact information (name, email address, etc). The customer’s contact information is used only to contact the customer when necessary. We may disclose information about you with our service providers however require that they only use your information in connection with the services they perform for us. We may also disclose information about you in connection with legal proceedings when we are under a legal obligation to do so, for example to comply with a binding order of a court, or where disclosure is necessary to exercise, establish or defend the legal rights of RdL. Lastly, we may provide information about you if a third party acquires some or all of our business or assets, in connection with a sale of the business.
Customers have the option for removing themselves from our mailing list. Simply click the “Unsubscribe” link in any broadcasted email you receive.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please feel free to contact us on email@example.com.
TERMS AND CONDITIONS
Welcome to our website – www.rdlmanagementconsultants.com.au
This document contains the Terms & Conditions that govern your use of this website and describes your rights and responsibilities. Please take a few minutes to review these as your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms & Conditions, do not use this website.
This site is owned and operated by RdL Management Consultants, ABN 95 847 559 865. (Herein after referred to as ‘RdL’, ‘we’, ‘us’, ‘our’ or ‘it’). We reserve the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check these Terms & Conditions from time to time for such changes.
Placing an order with RdL means that you have read and accepted our ‘Terms & Conditions’ as outlined, and that you have accepted our delivery terms.
ISSUING OF ACCESS CODES
All orders (both local & international) are completed with the issuing of electronic access codes.
We aim to issue access codes immediately, however due to internet delays or network issues, there may be a short delay in this process.
- RDL takes no responsibility for lost, stolen or shared access codes. It is the customers responsibility to report and resolve the issue themselves as RdL takes no responsibility once access codes are issued.
- RdL Management Consultants is not responsible for any actions or decisions an individual, group of individuals or company make take or make as a result of the content they read, learn or watch or the impact they may have on the person or company.
- We will endeavour to make sure that the products or modules listed on our website correctly explain the program and that pricing is true and correct.
- All orders placed must be submitted in English only.
- Any and all local Government fees and charges applied as a result or purchasing from overseas are the full responsibility of the customer. Please be aware that these charges are the customer’s responsibility and are beyond our control. We advise that you contact the relevant government body in your country for information on what these charges might be.
RdL is committed to providing learning programs in line with their description and of the highest quality.
Our commitment to the ongoing research and development of leading-edge content, enables us to support our customers and a guarantee that is built on trust and goodwill. In keeping with that spirit, the following represents our returns policy:
- Our comprehensive range of modules provides our customers with the opportunity to try the RdL Programs either one by one or as a complete set. You may choose to buy 1 module and then continue your learning experience with repeat purchases.
- In the rare instance that an RdL product purchased from our online store is not in line with expectations, and you have not used your access code within 60 days of the purchase date, please email us at firstname.lastname@example.org providing proof of purchase and your order information. Once details are confirmed, Customer Service will then happily refund the monies using the same payment method used for the original transaction.
Please note that once an access code is used, there is a no refund policy.
- There is a no refund policy for any access codes that were issued during a promotional or discount period.
CHANGE OF MIND
Credits or refunds for change of mind will not be offered.
Our order process is automated to issue access codes quickly and accurately. Cancellation or modification requests must be received within 1 hour of placing your order and the access code must not have been used. Cancellations or modifications made after 1hr of placing an order cannot be processed, and as such are ineligible for a refund. Cancellation requests must be emailed to email@example.com and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.
PROMOTIONAL CODES & DISCOUNT OFFERS
RdL may issue Corporate access codes, launch new products or offer promotional opportunities to their customers. These special offers will have a unique promotional or discount code
If your discount code is not working, check whether the following applies to you:
- You’ve already used the code. Our discount codes are strictly limited to 1 per person, per order.
- The items aren’t eligible. Check the terms and conditions of the code. Promotional codes are not valid with already discounted products or gift cards and are only valid whilst the promotional period applies.
- The code has been entered incorrectly. Please check you have entered the code exactly as it is written and try again.
- The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
We are committed to explaining as accurately as intent and purpose of the program or module on this website.
CORRECTION OF ERRORS AND LIMITATIONS
Whilst we make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and promotional activity. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase, please see our returns policy for details on how to obtain a refund.
PURCHASES – OTHER ITEMS
Additional Terms and Conditions may apply to the purchase of goods and to specific portions or features of the website, including contests, promotions or other similar features, all of which terms are made as part of these Terms and Conditions by this paragraph. You agree to abide by such other Terms and Conditions, including (where applicable) representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms and Conditions and the terms posted for or applicable to a specific portion of the website or for any service offered on or through the website, the latter terms shall have authority with respect to your use of that portion of the website or the specific service.
WEBSITE OR EMAIL SUBMISSIONS
We welcome your comments regarding this website or its content. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to us shall be, and remain our exclusive property. Your submission of any such comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. We will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us.
COMMUNICATION FROM US
As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications so each one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
YOUR USE OF THE WEBSITE
While utilising our website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar individuals thought to be conducting such activity. You may not attempt to gain unauthorised access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, or to any other services offered on or through the website by hacking or any other illegitimate means. You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the website or our systems or networks, or any systems or networks connected to the website.
COPYRIGHT / TRADEMARK INFORMATION
This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is subject to copyright. Permission to use documents delivered from this World Wide Website and/or server and related graphics is restricted. Our name or any trademark or logo appearing on the website may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission from us. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
You must indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the “Parties”) harmless from any damage, loss, or expense (including without limitation, attorneys’ fees and costs) incurred in connection with any third-party claim, demand or action (“Claim”) brought against any of the Parties alleging that you have breached any of these Terms and Conditions. If you have to indemnify us under this Section, we will have the right to control the defence, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.
LIMITATION OF LIABILITY
WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WE DO NOT WARRANT THAT OUR WEBSITE, ITS SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, LOSS OF USE, LOSS OF DATA, LOSS OF BUSINESS OR PROFITS AND CONSEQUENTIAL DAMAGES.
Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us.
These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of Victoria without reference to conflict of law principles. These Terms and Conditions will not be assignable or transferable by you without our prior written consent. These Terms and Conditions (including all of the policies and other Agreements described in this Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding its subject matter, and supersedes all prior and contemporaneous agreements and understandings between the parties regarding its subject matter. No failure or delay by a party in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of these Terms and Conditions, all of which will remain in full force and effect.
Unless otherwise specified, all prices quoted, and sales transactions are in United States Dollars.
COMPLAINT HANDLING PROCEDURE
How to make a complaint
RDL aims to make it easy for you to bring any problems or complaints to our attention.
You can make a complaint to us by emailing us on our dedicated complaints email address – firstname.lastname@example.org.
For complaints, please provide all the information requested below:
- Email address,
- Contact telephone number,
- Date of sale and cost of the product or service,
- Details of the product or service,
- A brief summary of the dispute and the desired outcome,
- Proof of purchase,
- Any other evidence of your concern.
How we will handle your complaint
Our complaints officer will work with you and relevant staff to ensure that the issues you raise are fully examined and that your complaint is handled in accordance with our complaints handling process.
We will treat all the details of your complaint in strict confidence. We will only discuss or share your details with external parties where it is necessary to settle or investigate the complaint.
How long will it take?
We will try to resolve your complaint as soon as possible. However, how long this takes will depend on the nature and complexity of the issue you have raised.
We will acknowledge receipt of the complaint within five days.
What action will we take in response to your complaint?
If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible. Some of the things we might do include:
- take steps to rectify the problem or issue you have raised
- give you additional information or advice so you can understand what happened or how we have dealt with it
- take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things.
- provide a refund in full or in part
What if you’re still unhappy?
Sometimes it is not possible to resolve a complaint to everyone’s satisfaction. If this is the case with your complaint, you can escalate the matter to Consumer Affairs Victoria.
Consumer Affairs Victoria can deal with enquiries and complaints and offers information, advice and, in some cases, dispute resolution services. For more information, call +61 1300 55 81 81 (9:00 am to 5:00 pm, Monday to Friday, except public holidays Melbourne Australia time) or visit consumer.vic.gov.au.
You may also wish to seek independent legal advice if we are unable to resolve your concerns. A legal practitioner can provide you with information about your rights and obligations and, if necessary, advise you on other ways to resolve your complaint.